Refunds, Returns and Exchanges

REFUND POLICY

Our policies have been created to improve your experience and to enhance our ability to serve you at Thin MD MedSpa.

Our Thin MD MedSpa return/refund policy is valid up to 7 calendar days from the date of purchase. If 7 days have passed since your purchase, we will not be able to offer a refund, return or exchange.

THIN MD MEDSPA SERVICES

To be eligible for a refund on a spa service your request must be made within 7 days of purchase. All requests must be made by calling our office. All other sales are final.

THIN MD MEDSPA PRODUCTS

To be eligible for a return, your item must be in ‘new and unopened condition’. All other sales are final. To complete a product return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will be applied to your original credit card or you will be given store credit.

All returns are subject to a $15.00 restocking fee.

THIN MD MEDSPA GIFTCARDS

Gift Cards are exempt from being returned or refunded.

REFUND PROCESS

Refunds may take up to 14 business days to process. If you haven’t received a refund after that time, check your bank account again or contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at staff@thinmdmedspa.com.

SALE ITEMS
Only regular priced items may be refunded. Complimentary or sale items cannot be refunded or exchanged.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange your product for the same item, bring your item back into the spa where the purchase was made.